I've been there, just as anyone has. Seduced by the idea that I can both listen to my coworker and keep working on my emails. We all do it. We all think that we're so busy we must do it. But I began to realize I wasn't good at it. As the leader of my business, I wasn't doing the most important I could be doing: listening to my people. Sure, I was in the room with them when they were talking, but that's not listening. Then one day, a coworker came into the room and told me I wasn't listening. So I hit ctrl-alt-dlt on my CPU to make sure I heard him. We had a good serious conversation and he walked out happier than I had seen him in a long time. I realized I needed to listen better. I hit ctrl-alt-dlt the next time another coworker came in and saw the same response. Now I do it every time. Then I added taking notes on my iPhone with Evernote. So I challenge all of you... In one on one's, in meetings, turn off (silent mode) your iPhones, close your laptop lids. Actually 'be in the meeting.' Everyone in my office now knows i have an open door policy, but to let me finish the email or whatever piece of work I am doing before they start talking to me. I finish, I hit ctrl-alt-dlt and then I focus on them. I've learned I am not a good multi-tasker. Are you?... really?
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