Chicago
IT has been more than three years since the beginning of the Wall Street financial crisis, yet we continue to hear about new evidence of glaring errors and widespread misdoings. Even the smartest minds in finance are left scratching their heads: how did we not catch any of this sooner?
When I hear this refrain, I am reminded of Boris Goldovsky.
Goldovsky, who died in 2001, was a legend in opera circles, best remembered for his commentary during the Saturday matinee radio broadcasts of the Metropolitan Opera. But he was also a piano teacher. And it is as a teacher that he made a lasting — albeit unintentional — contribution to our understanding of why seemingly obvious errors go undetected for so long.
One day, a student of his was practicing a piece by Brahms when Goldovsky heard something wrong. He stopped her and told her to fix her mistake. The student looked confused; she said she had played the notes as they were written. Goldovsky looked at the music and, to his surprise, the girl had indeed played the printed notes correctly — but there was an apparent misprint in the music.
At first, the student and the teacher thought this misprint was confined to their edition of the sheet music alone. But further checking revealed that all other editions contained the same incorrect note. Why, wondered Goldovsky, had no one — the composer, the publisher, the proofreader, scores of accomplished pianists — noticed the error? How could so many experts have missed something that was so obvious to a novice?
This paradox intrigued Goldovsky. So over the years he gave the piece to a number of musicians who were skilled sight readers of music — which is to say they had the ability to play from a printed score for the first time without practicing. He told them there was a misprint somewhere in the score, and asked them to find it. He allowed them to play the piece as many times as they liked and in any way that they liked. But not one musician ever found the error. Only when Goldovsky told his subjects which bar, or measure, the mistake was in did most of them spot it. (For music fans, the piece is Brahms’s Opus 76, No. 2, and the mistake occurs 42 measures from the end.)
Goldovsky’s experiment yielded a key insight into human error: not only had the experts misread the music — they had misread it in the same way. In a subsequent study, Goldovsky’s nephew, Thomas Wolf, discovered that good sight readers report that they do not read music note by note; instead, they rely on their recognition of familiar patterns and on their ability to organize the music into those patterns and dependable cues.
In short, they don’t read; they infer. Moreover, this trait is not unique to musicians: pattern recognition is a hallmark of expertise in any number of fields; it is what allows experts to do quickly what amateurs do slowly.
Goldovsky’s insight offers a useful metaphor for understanding the crisis on Wall Street: Not only did hedge-fund managers, bankers and others misread the danger involved in many of their investments, but they misread them in the same way.
As Paul E. Kanjorski, a former congressman who served on the House Financial Services Committee, put it, “Why does it appear to the general public that all the finest minds in finance missed the most obvious?”
It appears that way because they did miss it. These types of errors are most likely to be discovered by those who, like Goldovsky’s young student, look at the world with new, unblinking eyes.
In 2009, for instance, a first grader in Virginia noticed that a popular library book depicted a meat-eating dinosaur as an herbivore. A year before that, a fifth grader from Michigan discovered an error at a Smithsonian exhibit that had gone undetected for 27 years.
And in 2007, another error was caught, this time by a 13-year-old boy in Finland. The mistake involved an image of a submarine that a Russian TV company had used to illustrate a report about a Russian submarine voyage to the Arctic. The image, distributed by Reuters, was used by news outlets around the world. No one noticed anything awry. But the boy, Waltteri Seretin, did. The sub, he thought, looked suspiciously familiar. His suspicions were right: it was a film clip taken from the movie “Titanic.”
Unlike the Titanic, the stock market appears to have righted itself — even as many investors remain underwater. It may be too much to suggest that we let adolescents run Wall Street (assuming, of course, that this isn’t already the case). But it wouldn’t hurt to let them check the math.
Joseph T. Hallinan, a former reporter for The Wall Street Journal, is the author of “Why We Make Mistakes.”
Its amazing to me how in today's world, the amazing human mind is now being "thrown under the bus." I find it incredible how the human mind, in connection with our input mechanisms (see: the 5 senses), is able to make sense of a world so rich and do so much. Part of it comes from our ability to infer. Human beings are great at this. Whether in sight, or in conversations (not just a sense, but a combination of hearing, speaking and computing) our ability to infer is incredible. Recently, Watson, the IBM invention, has taken the world by storm, by beating some champions of Jeopardy. Good for Watson and IBM. The problem is, the world is bigger than a game show. It is taking in input 100% of your time, computing through them, making decisions. A computer will never do that to the extent a human can. Human beings are amazing and I am thrilled to read more into the cognitive study and neuroscience behind how we work and tick.
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